Legal centre

Customer Agreement

The contract governing business use of Phloem: accounts, plans, credits, billing and liability.

Privacy Policy

What we process, why, who it is shared with, how long it is kept and the rights you can exercise.

Acceptable Use Policy

What Phloem may and may not be used for, including research, extraction and outreach limits.

Data Processing Terms

Controller and processor roles, processing scope, sub-processors, security and deletion.

Refund Policy

When a subscription or credit purchase can be refunded and how to request it.

Security Statement

Our security commitments, customer responsibilities and how to report a vulnerability.

AI Disclosure

How AI is used in Phloem, what it does not decide, and the limits of generated output.

Privacy Centre

Submit an access, correction, deletion, objection or communication-suppression request.