Refund Policy

Phloem is a digital service with immediate access. Subscriptions and credit purchases are charged in advance for the selected period.

Access is activated as soon as payment is confirmed, and usage is metered from that moment.

Duplicate charges or a technical payment error.

The plan did not activate and we could not make the Service available within a reasonable time.

Payment was made in error and the Service was not used in the paid period.

The paid period has been used, or the included AI requests, credits or extraction allowance have been consumed.

Access was restricted because of a material breach of the Customer Agreement or the Acceptable Use Policy.

Dissatisfaction with results that depend on your inputs, targeting or market conditions.

Submit a request through the support form choosing the Billing or Payments topic, and include the payment date and amount.

We review refund requests within five business days and refund to the original payment method. Settlement time depends on your bank or card issuer.

Cancelling a subscription stops future renewals; it does not retroactively refund the current period.

Legal, privacy and security contact runs through the Phloem support form and privacy centre — we do not publish individual inboxes.